When you make a booking with us the following terms and conditions will apply:
|1.||Age:||You must be at least 18 years of age to make a booking of any accommodation.|
|2.||Payment Terms:||General Policy: High Season (22/12/17 – 10/01/18, 29/03/18 – 17/04/18, 21/12/18 – 09/01/19): No deposit will be charged however the total price of the reservation will be charged 14 days prior to arrival.
Mid & Low Season (all other dates): No deposit will be charged however the total price of the reservation will be charged 7 days prior to arrival.
Non Refundable: If a non refundable rate is booked, full payment will be charged at the time of booking.
|3.||Changes to Bookings:||If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made.
For booking cancellations please refer to our cancellation policy.
|4.||Arrivals & Departures:||Check in is between 2.00 pm & 5.00 pm and check out is by 10.00 am. If arriving after reception has closed, the night service will give you access to the building and advise you where to locate the keys. We do not have facilities for luggage storage and would request that occupants make their own arrangements after check out if booked on later flights. Requests outside these times may incur fees.|
|5.||Requirements upon Check-in:||You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering).
The person registering at check-in must be at least 18 years of age.
In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
|6.||Non Smoking:||Golden Sands is a non smoking building and we ask that you refrain from smoking in your room. Evidence of smoking in rooms will incur a cleaning fee payable by the guest.|
|7.||Mid Week Service:||A mid week service is provided for bookings of 8 nights or more.|
|8.||Copyright:||Images and content on the website may not be copied, saved or used in any format unless written permission is granted.|
|9.||Force Majeure:||We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.|